Online scheduling is a perfect fit for growing or small and medium business, and entrepreneurs, who sell services and want to automate the service booking process. It helps to automate online appointment scheduling routine, gather leads, manage customer base, increase conversion rates and more. Integrating a seamless, automated appointment scheduling function into your website offers both your business and your customers many benefits.
What is online scheduling?
Online scheduling systems are website-based plugins that allow visitors to quickly and conveniently book appointments through any device, such as a computer, laptop, smartphone or tablet.
The system works by adding simple “Book Now” buttons on to pages on your website that starts an automated process that books a meeting directly into your diary. Once a service, staff member date and time etc. are selected, the system will automatically confirm the booking and instantly record it without any staff action or involvement needed.
In addition online scheduling systems also offer other beneficial features like automated e-mail and text message reminders, which the system sends out to patients and booked individuals on a specific date prior to their scheduled appointment; recording and record-keeping capabilities that make it quick and simple to access data associated with a specific appointment; and repeat reminders, which the system sends out automatically when a specified amount of time has expired between appointments
Some key benefits of online scheduling:
Scheduling appointments over the phone requires an individual to call in during office hours, which can be an inconvenience for many, as they are at work at this time. Additionally, many individuals prefer to schedule their appointments online rather than over the phone. Statistics show that 75% of Millennials prefer messaging rather than talking on the phone, so more of your visitors will appreciate the freedom that comes with an online appointment scheduling.
Studies show that approx. 35% of clients prefer scheduling appointments during non-business hours, and 40% of online bookings happen outside of ‘normal’ office hours. An online scheduling system allows for 24x7 booking.
Our online booking system can be configured to require customers to prepay some (deposit) or all of the fee to book time with you. This allows you to acquire new revenue as soon as people schedule an appointment. If your business suffers from a high percentage of ‘no-shows’, this approach allows you to potentially keep some of the deposit as compensation.
Less No Shows
Every industry suffers from no-show appointments and, frustratingly, there can be customers who repeatedly no-show or cancel their appointments at the last minute. Implementing an online scheduling system offers automatic email and SMS reminders that reduce no-shows.
Online scheduling also makes it much easier for clients to reschedule their bookings with you by allowing them to change their appointment online (instead of having to call in and speak to you again). This takes all the hassle out of comparing diaries for both you and you’re clients.
You will spend far less time on the phone booking and managing appointments, thereby freeing up your time for more important and pressing tasks. Likewise, your clients also save time, as they no longer have to call in, remain on hold, or send multiple emails just to book a
The time savings previously mentioned can translate into monetary savings. Additionally, by reducing the number of “no-shows” who fail to make their scheduled appointments. Surveys have shown that these types of reminders can decrease this number by 50 percent.
Higher conversion levels
Embedding ‘Book Now’ buttons throughout your website and social media pages will increase your conversion rates of visitors. When you have well-written, compelling content about your business and offerings, integrating a one-click button to book an appointment will maximise the chances of receiving bookings.
By streamlining the booking process rather than introducing multiple unnecessary steps to call in to your office, or fill in enquiry forms and wait for a response, you will see an increase in appointments, especially ‘impulse’ bookings coming through your website.
Full mobile integration
With more people using mobile devices than computers to browse the internet, having a responsive, adaptable system that works across all devices is essential. Customisable booking forms that work seamlessly across both mobile devices and desktop computers offers the flexibility to arrange appointments at any time, on any device.
Some of the more popular features we can offer include:
- A fully Customisable and responsive appointment booking form that works on any device
- A wide range and variety of filtering options to streamline the booking process
- Allow your clients to select from an unlimited number of services to book appointments for
- Bookings can be requested with an endless list of staff members with individual working schedules, prices, and more
- Appointments can be set for different lengths of time and can automatically add padding between appointments to allow for Covid-19 cleaning etc.
- Automated SMS and Email notifications can be used to keep you and your customers updated and reminded of the appointment.
- Various templates for quickly customising any number of Email and SMS notifications
- Simple integration with all popular online payment methods including integrated PayPal Express Checkout option
- Easy translation setup for multi-language support (currently 12 languages included)
- Customisation to incorporate branding and colours with a simple, sleek UI design
- Flexible enough to suit any business model in any industry
- Overview of the booking and payment statistics with built-in analytical reports
- CRM functionality with an unlimited clients list which displays payment situations and internal notes about each of your client
Additionally, there are more advanced features that can be integrated as well, depending on business requirements. Here are some of the more common features you may want to consider:
Advanced feature options:
- Group booking capability
- Scheduling of recurring appointments
- Coupon discount facility
- Custom fields for further customisation
- Special Hours
- Multiple appointment locations
- Special Days
- Chain Appointments
- Waiting list / wish list feature