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Business IT Support
Help with the everyday computer and software problems that can slow down your team, interrupt work or leave staff unsure what to do next.
Practical IT support for small and medium-sized businesses. From everyday computer problems and hardware repairs to backups, contingency planning and ongoing support, we help keep the technology your business relies on working.
Practical support for the computers, data and everyday technology your team depends on.
Most smaller businesses don't need a full-time IT department. But when a computer stops working, an important file disappears or a member of staff can't access their email, somebody still needs to sort it out.
Big Mouth Digital provides straightforward IT support for businesses with up to 25 computers, helping with both everyday problems and the planning needed to reduce disruption when something goes wrong.
You can use us for a one-off problem when you need us, or put ongoing monthly support in place so your team has somewhere to turn when IT gets in the way.
From keeping important files backed up to getting a broken laptop working again, our support is focused on practical problems that affect the working day.
Help with the everyday computer and software problems that can slow down your team, interrupt work or leave staff unsure what to do next.
Put sensible backup arrangements in place for the important files and information your business relies on, rather than discovering there was no usable backup after something has already gone wrong.
Think through what happens if a computer fails, equipment is damaged or important information becomes unavailable, so the business has a practical route back to normal working.
Help choosing and sourcing suitable desktops, laptops and related equipment based on what your team actually needs to do rather than buying more computer than the business needs.
Diagnose and repair hardware problems where practical, helping you decide whether an existing machine can sensibly be repaired or whether replacement is the better option.
Help put sensible antivirus, software updates and everyday device protection in place across your business computers to reduce avoidable problems.
A failed computer shouldn't automatically mean a lost day's work. And a damaged machine shouldn't be the first time anyone discovers where the important files were stored.
We help smaller businesses think through the basics before there's a problem: what needs backed up, where important information lives, what equipment the business depends on and how quickly normal work could resume if something failed.
Not every IT problem needs another subscription or piece of software. Sometimes you simply need the right computer, a sensible repair or somebody who understands what hardware will actually do the job.
Troubleshooting and repair for desktops and laptops, including hardware faults, upgrades and general performance problems where a practical repair is possible.
Need new machines for a member of staff or a wider replacement programme? We can help identify and source appropriate equipment for the work your team carries out.
Custom desktop builds for gaming and other performance-heavy requirements, with components selected around how the machine will actually be used.
When a member of staff has an IT problem, they shouldn't have to work out who to email, search through old messages or wonder whether anybody has seen the request.
Our support system provides a straightforward way to raise and track IT support tickets, giving both your team and ours a clearer record of what needs attention.
A supporting knowledgebase can also provide quick answers to common everyday problems, helping staff solve simple issues themselves without waiting for support.
We focus on practical device protection: keeping antivirus software in place, computers updated and basic security arrangements properly maintained across the machines your staff use every day.
This service is specifically aimed at small and medium-sized businesses with up to 25 computers.
You may not need an internal IT department, but you still rely on computers every day and need somebody you can contact when they stop doing what they're supposed to do.
Explain what's happening in normal language. You don't need to diagnose it before contacting us.
We work out what's causing the issue and what the practical options are for resolving it.
Repair, replace, reconfigure or resolve the problem depending on what makes sense.
Where appropriate, improve the setup, backup or guidance so the same issue is less likely to interrupt the business again.
Our Business IT Support service is aimed at small and medium-sized organisations with no more than around 25 computers. It is particularly suited to businesses that rely on IT every day but don't have their own internal IT department.
No. One-off IT support and repairs are available when you have a specific problem. Monthly support is also available for businesses that want ongoing help for their team.
Yes. We can investigate desktop and laptop hardware problems and carry out repairs or upgrades where practical. We can also advise when replacing the machine makes more sense than repairing it.
Yes. We can help identify and source suitable desktops or laptops based on the work the member of staff needs to carry out.
Yes. We can help you look at what business information needs protected and put sensible backup arrangements in place, alongside basic contingency planning for equipment or system failure.
It gives staff a central place to submit IT problems so requests can be recorded and tracked rather than disappearing into individual emails or messages. The accompanying knowledgebase can also provide quick help for common issues.
It is intended for common everyday IT problems such as email password resets, setting up email on a new device, basic troubleshooting and other repeat questions that staff may be able to resolve quickly themselves.
Yes. We can also build custom gaming PCs and performance desktops with components selected around the intended use of the machine.
Whether you have one computer that needs repaired or a team that needs ongoing support, tell us what's causing the problem and we'll look at the practical way forward.
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